Cutting 94% of Admin Work in a Labour-Intensive Process

Where:
A national disability services provider


Problem:
Manual, fragmented archiving wasted staff time and relied on email-based requests and multiple vendors.




Solution:
-Consolidated archiving to a single vendor
-Eliminated unnecessary steps and manual approvals
-Replaced email chains with structured online forms and automated workflows

$1M Annual Savings from Fleet Optimisation

Where:
National org managing a fleet of over 700 vehicles


Problem:
No tracking or visibility into vehicle usage, leading to excessive leasing costs. Many vehicles were leased month-to-month, resulting in $250K per year in hidden penalties.



Solution:
-Analyzed fleet usage without telematics
-Identified and removed underused and unnecessary vehicles
-Exposed hidden costs in leasing and procurement

Hundreds of Staff Hours Freed Up by Redesigning Workflows

Where:
Large interstate non-profit organsiation


Problem:
Heavy reliance on Excel-based data entry, with staff double and triple handling information across multiple teams, leading to delays and errors.




Solution:
-Redesigned workflows to remove waste across teams
-Automated data formatting to eliminate manual re-entry
-Built a structured workflow tool to standardize processes

100 Days Cut from Procurement Lead Times

Where:
Procurement team within national organsiation


Problem:
Managers were making technical procurement decisions outside their expertise, leading to delays and costly mistakes. The input-based ordering system created unnecessary back-and-forth.Solution:
-Shifted procurement to an outcome-based model (e.g., “What do you need this vehicle to do?” instead of “What type of van do you need?”)
-Redesigned the ordering and procurement workflow to streamline approvals

20% More Revenue & Fewer Lost Billing Hours

Where:
NDIS support coordination provider


Problem:
No clear visibility into how support coordination funding was used, leading to over-servicing in some cases and under-servicing in others. Missed billing hours resulted in lost revenue.


Solution:
-Analyzed 2,600+ NDIS plans to compare actual vs. allocated funding
-Identified systemic over-servicing and underutilization
-Built a dynamic dashboard that adjusted funding projections in real time based on customer variables

Understand

We see the problem firsthand

We work directly with frontline staff to understand where work gets stuck, what slows teams down, and where effort is wasted. By mapping out processes as they actually happen—not just how they’re supposed to happen—we uncover practical fixes.

analyses

We use data to drive decisions

We don’t rely on opinions—we use real numbers to separate symptoms from root causes. Whether it’s cost overruns, delays, or wasted staff hours, we analyze the data to show what’s actually happening. This ensures changes are based on facts, not assumptions.

Design

We redesign and test the process

We cut unnecessary steps, improve workflows, and automate where it makes sense. Every change is tested in real conditions, with teams involved at every step. If it doesn’t work in practice, we refine it until it does.

Implement

We make sure the change stick

A great solution means nothing if teams don’t use it. We work with staff and leadership to integrate changes into daily operations, update training, and set up simple ways to track success—so improvements last.